Frequently Asked Questions

Why Do You Use Bamboo?

Bamboo is one of the fastest-growing and most sustainable plants on Earth, requiring very little water and no fertilizer or pesticides. Less energy is used in its production which means it has a mu...

How Does My Purchase Make A Difference?

It’s easy to feel like you are too small a part of this big consumption problem to really have much impact. On top of that, it can be frustrating to not see change come from those who make the deci...

Do I Have To Pay For Shipping On My Subscription Refills?

You only have to pay for shipping if your refill order total is below our minimum spend of $70.

Why Don't You Provide Express Shipping?

In our ever-increasing "get it tomorrow" world, delivery companies often drive longer distances with half-empty trucks to make customer deadlines and this mentality is rapidly increasing our global...

You Know You're Creating A Carbon Footprint By Shipping, Right?

We know that shipping is a major carbon contributor and one that unfortunately can’t be avoided whether you are shopping online or in-store. And we agree that the amount of energy needed to produce...

When Will I Get My Products?

If you purchase items individually, they will ship immediately following your order. If you subscribe to become a green groomer, your items will ship according to your chosen subscription interval....

Why Do I Have To Buy A Minimum Amount Of Products?

These days, more and more people are ordering products one at a time and having them delivered to their door. This results in delivery companies making multiple deliveries to the same address, rapi...

Why Should I Eliminate Plastics?

Single-use plastics are made from oil, with more being burned during their transportation. Most of this plastic (an estimated 91%!) unfortunately ends up in a landfill or in the environment. The eq...