Trouble with your order?
We love having you as a part of the life UNpacked family, and want to make sure you love being a Green Groomer!
If for any reason your order doesn't come as expected, please Contact Us so we can make it right.
Refunds and Exchanges
No refund or credit will be given for initial or exchange-related shipping costs for products unless specified.
Looking to cancel your subscription?
We want to help in any way we can. Should you have an issue with an order or a question regarding your subscription, please check our FAQ or Contact Us.
Just need a break? No problem! Simply skip your next upcoming order, your following one will ship as normal :)
Subscriptions can be cancelled through your customer account.
Zero-Risk 100% Money Back Guarantee
Supply box subscriptions are guaranteed for up to 30 days after shipment of the first purchase.
Upon return of all items (or unused portions) and completion of a feedback form, you will receive at your election a 100% refund OR a 110% store credit for the first subscription purchase.
Request a feedback form and return instructions.